Refund & Exchange Policy

KCREW Apparel Co. | Refund & Exchange Policy

At KCREW Apparel Co., we take pride in providing quality apparel and accessories. Customer satisfaction is important to us.

Exchanges

We accept exchange requests for eligible merchandise within 7 days of delivery.

To qualify for an exchange:

• Merchandise must be unworn, unwashed, and in its original condition.
• Items must be free of stains, odors, pet hair, and damage.
• Proof of purchase is required.
• Customers must contact us within 7 days of delivery.

Exchanges are subject to product and size availability.

Refunds & Store Credit

KCREW does not generally offer refunds or store credit for change-of-mind purchases.

Eligible merchandise may be exchanged according to the conditions above.

Refunds or other remedies will be provided when required by applicable law.

Non-Exchangeable Items

The following are not eligible for change-of-mind exchanges:

• Custom or personalized merchandise
• Clearance or final-sale items
• Merchandise that has been worn, washed, or damaged after delivery

Damaged or Incorrect Merchandise

If an item arrives damaged, defective, or incorrect, please contact KCREW as soon as possible, preferably within 7 days of delivery.

Include your order number and photographs of the issue.

We will review the situation and provide an appropriate resolution, including a replacement or refund where required.

Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind exchanges.

KCREW will cover reasonable return shipping expenses for confirmed incorrect or defective merchandise.

Please contact us for instructions before returning any merchandise.

Contact: kcrewapparelco@gmail.com

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